What is CART?

Communication Access Realtime Translation, or CART, is the use of real-time technology to display what is being spoken onto a screen so those with hearing loss can participate in the event.

What is effective communication?

Simply put, “effective communication” means that whatever is written or spoken must be as clear and understandable to people with disabilities as it is for people who do not have disabilities. This is important because some people have disabilities that affect how they communicate.
[U.S. Department of Justice, "General Effective Communication Requirements Under Title II of the ADA," ADA Toolkit, Chapter 3 (2007): http://www.ada.gov/pcatoolkit/chap3toolkit.htm.]

Why should I hire a CART provider?

Using CART in your meetings, classes, or presentations, allows you to get the full benefit of receiving and understanding all that is spoken. CART can be delivered onsite or remotely.

The Americans with Disabilities Act (ADA) mandates that reasonable accommodations be provided for individuals with hearing loss. Titles II and III of the ADA define the term “auxiliary aids and services” as “qualified interpreters, notetakers, computer-aided transcription services, written materials, telephone handset amplifiers, assistive listening devices, assistive listening systems, telephones compatible with hearing aids, closed caption decoders, open and closed captioning, telecommunication devices for deaf persons, videotext displays, or other effective methods of making aurally delivered materials available to individuals with hearing impairments.” 28 C.F.R. § 35.104 and 28 C.F.R. § 36.303(b)(1).

How does CART differ from C-Print and/or TypeWell services?

CART is the verbatim translation of what is spoken in the classroom, meeting room, etc. C-Print® and TypeWell are meaning-for-meaning interpretations of what is being spoken. CART allows the consumer to receive all the information and to decide what is important for them.

How is CART different from Closed Captioning?

CART and closed captioning technologies are the same with the exception of how the text is delivered. Closed captioning refers to text that is embedded onto a video. Your television has a closed caption, or [CC] option. When you turn on the [CC] option, lines of text appear on your television screen. With CART, the words are displayed on a computer screen, either one-on-one or projected onto a larger screen for a larger audience to view.

What is the difference between Closed Captioning and Open Captioning?

With closed captioning, the viewer has the option to turn off the closed caption or [CC] option. With Open Captioning, the words are embedded onto the video and the viewer cannot turn them off.

What is the difference between Real-Time Captioning and Post-Production Captioning?

Real-time captioning takes place at the time an event is taking place such as a live sporting event where there is not a script for the show. Post-production captioning takes place after the taping or filming of a show such as a sitcom or TV drama.

I have a complaint regarding the captioning of a show. To whom do I address complaints regarding captioning on television?

The initial complaint must be filed with the television station in question. The contact information must be posted on the station's Website. If no response from the television station within 30 days of receipt of the complaint, the viewer(s) can then file a complaint using the FCC’s online complaint form (http://www.fcc.gov/complaints) or contact the FCC’s Consumer Inquiries and Complaints Division.

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554.

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